Shipping Policy

1. Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to ACE FUTURE SDN BHD.
  • “Goods” refers to the computer components and peripherals offered for sale on the Service, including but not limited to motherboards, RAM, SSDs, hard disk drives (HDDs), headphones, keyboards, mice, and other related products.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the ACE FUTURE SDN BHD website, accessible from https://aceftr-sb.com.
  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Customer” refers to any individual or entity that places an Order through the Service.
  • “Shipping” refers to the process of preparing, dispatching, transporting, and delivering Goods to the delivery address provided by You.
  • “Shipping Carrier” refers to a third-party courier or logistics provider engaged to transport and deliver the Goods.
  • “Business Days” refers to days on which the Company and relevant shipping or logistics providers ordinarily conduct business, excluding public holidays where applicable.
  • “Delivery Address” refers to the address supplied by You during checkout for the delivery of an Order.

2. Introduction

Welcome to ACE FUTURE SDN BHD. This Shipping Policy explains how We process, dispatch, and deliver Orders placed through Our website at https://aceftr-sb.com.

We aim to provide a straightforward and reliable delivery experience for customers purchasing computer components and peripherals from Our store. Whether You are purchasing a motherboard, memory module, storage device, keyboard, mouse, headset, or other computer-related product, We strive to ensure that Your Order is packed appropriately and delivered within the stated delivery timeframe.

By placing an Order through Our website, You acknowledge that You have read and understood this Shipping Policy.

This Shipping Policy should be read together with Our Terms and Conditions, Return, Refund and Exchange Policy, and any other applicable policies published on Our website.

3. Shipping Coverage

3.1 Delivery Within Malaysia Only

We currently provide shipping services within Malaysia only.

Orders may be delivered to eligible addresses in Peninsular Malaysia, Sabah, and Sarawak, subject to courier service availability and any applicable delivery restrictions.

You are responsible for providing a complete and accurate Malaysian delivery address when placing an Order.

3.2 No International Shipping

At present, We do not offer international shipping or delivery to addresses outside Malaysia.

We are unable to accept delivery requests to overseas destinations, including international forwarding addresses where delivery arrangements fall outside Our supported shipping coverage.

If You are located outside Malaysia, You may still browse Our website, but We cannot guarantee that an Order can be delivered to an international address.

3.3 Delivery Restrictions

Certain locations may be subject to courier service limitations, access restrictions, or other logistical considerations. Delivery to remote areas, restricted locations, certain buildings, or addresses that cannot be serviced by the available courier may take additional time or may not be possible.

If We determine that an address cannot be serviced after an Order has been placed, We will contact You to discuss the available options, which may include providing an alternative eligible address or cancelling the affected Order and arranging an appropriate refund where applicable.

4. Shipping Fees

4.1 Free Shipping Across Malaysia

We offer free shipping for eligible Orders delivered within Malaysia.

No shipping fee will be charged for standard delivery to eligible Malaysian addresses. The shipping fee for an eligible Order will be RM0.

There is no additional standard shipping charge based on the number of items purchased, provided that the Order can be fulfilled under Our usual delivery arrangements.

4.2 No Additional Delivery Services

We currently do not offer overnight delivery, guaranteed next-day delivery, or paid express delivery options.

Customers cannot request an upgrade to overnight or express shipping at checkout. All Orders are handled through Our standard shipping arrangements.

If Our shipping arrangements change in the future, any additional delivery options and their applicable terms will be displayed on Our website.

4.3 Other Charges

Although We do not charge shipping fees for eligible domestic Orders, You remain responsible for any amounts expressly payable for the Goods themselves, as displayed during checkout.

We will not intentionally add an undisclosed shipping fee to an eligible Order after checkout. If an exceptional delivery issue requires additional arrangements, We will communicate with You before proceeding with any arrangement that requires Your payment.

5. Order Processing

5.1 Order Confirmation

After You submit an Order through Our website, You should receive an order confirmation or other acknowledgement through the contact information You provide.

An order confirmation acknowledges receipt of Your Order. It does not necessarily mean that the Order has been dispatched or that delivery has begun.

We may need to verify payment, stock availability, delivery information, or other details before processing an Order.

5.2 Processing Time

We will make reasonable efforts to process accepted Orders promptly.

Order processing may include:

  • Confirming the Order details and payment status.
  • Checking the availability of the selected Goods.
  • Verifying the delivery address and contact information.
  • Inspecting the Goods for obvious damage or fulfilment errors.
  • Preparing and packaging the Goods for shipment.
  • Arranging collection or dispatch through a Shipping Carrier.

Processing time may vary depending on product availability, Order volume, public holidays, operational circumstances, and other factors beyond Our reasonable control.

5.3 Orders Placed on Weekends or Public Holidays

Orders placed during weekends or public holidays may not be processed until the next applicable Business Day.

As a result, the delivery timeframe may be affected by the date and time an Order is placed, the payment confirmation time, and the operating schedule of the relevant Shipping Carrier.

5.4 Product Availability

We make reasonable efforts to keep product availability information on Our website accurate. However, stock information may occasionally change before an Order can be fulfilled.

If an item becomes unavailable after You place an Order, We will contact You regarding the available options. Depending on the circumstances, these options may include waiting for restocking, agreeing to an alternative arrangement, or cancelling the affected item and arranging a refund where applicable.

We will not substitute a different product without Your agreement.

6. Delivery Timeframe

6.1 Standard Delivery Within 7 Days

Our standard shipping timeframe is within 7 days for eligible domestic Orders.

We aim to deliver Orders within seven (7) days after dispatch, subject to the delivery location, courier operations, stock availability, and circumstances beyond Our reasonable control.

Where a more specific delivery estimate is displayed at checkout or communicated directly to You, that estimate should be read together with this policy.

Unless expressly stated otherwise, the seven-day timeframe is an estimate rather than an unconditional guarantee of delivery on a particular date.

6.2 No Overnight or Next-Day Delivery

We do not provide overnight delivery, same-day delivery, or guaranteed next-day delivery.

Customers should allow the standard delivery timeframe when planning a purchase. We recommend placing Orders sufficiently in advance if the Goods are required for a particular date, such as a computer build, upgrade, repair, school project, or business requirement.

We cannot guarantee delivery by a specific date unless We have expressly confirmed that arrangement in writing.

6.3 Factors That May Affect Delivery

Although We aim to meet Our stated delivery timeframe, delivery may be delayed due to circumstances such as:

  • High order volumes during sales campaigns or promotional periods.
  • Public holidays or courier operating schedules.
  • Severe weather, flooding, or other natural events.
  • Road closures, transportation disruptions, or access restrictions.
  • Incomplete, inaccurate, or incorrect delivery information.
  • Failed delivery attempts or the recipient being unavailable.
  • Remote delivery locations or courier service limitations.
  • Security checks, payment verification, or suspected fraudulent activity.
  • Unexpected operational disruptions affecting the Shipping Carrier.

If We become aware of a significant delay, We will make reasonable efforts to provide relevant updates using the contact details supplied with Your Order.

Nothing in this section is intended to exclude any rights You may have under applicable law.

7. Shipping and Dispatch Notifications

Where available, We may provide updates regarding the status of Your Order, including order confirmation, processing, dispatch, or delivery.

If tracking information is provided by the Shipping Carrier, You may use it to follow the shipment’s progress.

Please note that tracking information may take some time to appear after dispatch. The timing and frequency of tracking updates depend on the systems and procedures of the relevant Shipping Carrier.

If You have not received a dispatch notification or tracking details where these are expected, You may contact Us at acefuturesb@outlook.com for assistance.

8. Delivery Address and Customer Responsibilities

8.1 Accurate Delivery Information

You are responsible for ensuring that the delivery information submitted at checkout is complete and accurate.

Please check that the following details are correct before submitting Your Order:

  • Full recipient name.
  • Valid Malaysian delivery address.
  • Postcode, city, and state.
  • Active contact number.
  • Any relevant unit, floor, building, or access information.

Incomplete or incorrect information may result in delays, failed delivery attempts, additional handling, or the return of a shipment to the sender.

8.2 Changes to Delivery Details

If You discover an error in Your delivery address after placing an Order, please contact Us as soon as possible at acefuturesb@outlook.com.

We will try to accommodate reasonable changes before the Order is dispatched. However, We cannot guarantee that an address change will be possible once the Order has been packed, handed to the Shipping Carrier, or entered into the carrier’s delivery network.

If a change is no longer possible, You may need to coordinate directly with the Shipping Carrier where its procedures permit.

8.3 Recipient Availability

You should ensure that someone is available to receive the shipment where the Shipping Carrier requires a recipient to be present.

If the recipient is unavailable, the carrier may attempt redelivery, arrange collection, or follow its standard procedures for unsuccessful delivery.

You are responsible for responding promptly to delivery notifications and coordinating any permitted collection or redelivery arrangements.

9. Packaging of Computer Components and Peripherals

We understand that computer components and electronic peripherals may require appropriate handling during transportation.

We will make reasonable efforts to package Goods suitably for standard shipping, taking into consideration the type of product and its packaging requirements.

Depending on the item, this may include protective packaging intended to reduce the risk of impact, movement, scratches, or other damage during ordinary transportation.

Customers should be aware that electronic products may contain delicate components and should be handled carefully after delivery.

While We take reasonable precautions when preparing shipments, We cannot eliminate every risk associated with transportation. If You receive Goods that appear damaged, defective, incorrect, or incomplete, please refer to Section 11 of this Shipping Policy and Our Return, Refund and Exchange Policy.

10. Delivery Attempts and Undeliverable Shipments

10.1 Failed Delivery Attempts

A delivery attempt may fail if the address is inaccessible, the recipient cannot be contacted, the delivery details are incorrect, or other circumstances prevent the carrier from completing delivery.

Where permitted by the Shipping Carrier, You may be able to arrange another delivery attempt or collect the shipment from a designated location.

Any redelivery or collection arrangements will be subject to the Shipping Carrier’s procedures.

10.2 Returned Shipments

If a shipment is returned to Us because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept delivery, or failure to collect the shipment, We will review the circumstances and contact You where reasonably possible.

Depending on the situation, We may offer redelivery to a confirmed address or discuss cancellation and refund options where applicable.

We will consider the reason for the failed delivery and any applicable legal obligations before determining the appropriate resolution.

10.3 Customer-Provided Incorrect Information

If a shipment cannot be delivered because You provided incomplete or incorrect information, We cannot guarantee that the original delivery timeframe will be maintained.

Please contact Us promptly if You believe Your shipment has been returned or is being held because of an address or recipient issue.

11. Damaged, Defective, Incorrect, or Missing Items

11.1 Checking Your Order

Upon receiving Your Order, We recommend checking the external packaging and the Goods as soon as reasonably possible.

Please verify that:

  • The products received match the items ordered.
  • The quantity received is correct.
  • The Goods do not show obvious signs of physical damage.
  • Any included accessories or components listed in the product description are present.

For computer components such as motherboards, RAM, SSDs, and HDDs, please handle the products carefully and follow the manufacturer’s installation and handling instructions.

11.2 Reporting a Problem

If You receive an incorrect item, a damaged or defective product, or an Order with missing items, please contact Us at acefuturesb@outlook.com as soon as reasonably possible.

To help Us investigate, please provide:

  • Your Order number.
  • A description of the issue.
  • Clear photographs or videos showing the Goods and relevant packaging.
  • Any additional information reasonably required to assess the matter.

Please retain the original packaging and any relevant shipping labels while the issue is being reviewed.

11.3 Investigation and Resolution

After receiving Your report, We will review the information and may request additional details to establish what happened.

Depending on the circumstances, the appropriate resolution may include supplying a missing item, arranging a replacement, providing a refund, or another remedy consistent with Our published policies and applicable law.

Any inspection, evidence, or reporting procedure is intended to help Us assess the issue and should not be interpreted as removing any rights that cannot lawfully be excluded or restricted.

12. Lost or Delayed Shipments

If Your Order has not arrived within the expected delivery timeframe, please contact Us at acefuturesb@outlook.com with Your Order number and any available tracking information.

We will make reasonable efforts to check the shipment status and, where appropriate, communicate with the Shipping Carrier to investigate.

Tracking information may not always be updated immediately, and some delays may arise while a carrier investigates a shipment.

If a shipment is confirmed to be lost or remains undelivered after investigation, We will review the circumstances and work with You to determine an appropriate resolution in accordance with Our policies and applicable law.

Customers should not assume that a shipment is lost solely because tracking information has not changed for a short period. However, You are encouraged to contact Us if the shipment appears to be significantly delayed or there are signs of an issue.

13. Risk of Loss and Responsibility for Goods

We will take reasonable care in preparing Orders for dispatch and working with the Shipping Carrier to arrange delivery.

If Goods are lost, damaged, or not delivered, We will review the circumstances and applicable obligations before determining the appropriate resolution.

Nothing in this Shipping Policy is intended to exclude or limit any responsibility or consumer rights that cannot lawfully be excluded or limited under Malaysian law.

Customers should contact Us promptly if they believe an Order has been lost, damaged, or delivered incorrectly.

14. Order Cancellation and Shipping

If You wish to cancel an Order before dispatch, please contact Us as soon as possible at acefuturesb@outlook.com and include Your Order number.

We will review the cancellation request and determine whether the Order can still be stopped before dispatch.

Once an Order has been dispatched, cancellation may no longer be possible through Our normal order-processing procedure. In such cases, You should contact Us to discuss the available options under Our cancellation and return policies.

Order cancellations, refunds, and any applicable exceptions will be handled in accordance with Our published policies and applicable law.

15. Bulk Orders and Large Shipments

Customers interested in purchasing computer components or peripherals in bulk are encouraged to contact Us before placing an Order.

Bulk Orders may require additional stock checks, packing arrangements, or coordination before dispatch. The standard delivery timeframe may be affected by the size of the Order, product availability, and logistics requirements.

We will communicate any material delivery considerations known to Us before confirming special arrangements.

Free standard shipping applies to eligible domestic Orders under Our usual shipping arrangements. If an Order requires an exceptional delivery arrangement outside Our standard service, We will discuss the available options with You before proceeding.

16. Shipping During Promotions and Peak Periods

During promotional campaigns, major sales events, public holidays, or periods of unusually high demand, order-processing and delivery times may be affected by increased order volumes.

We will make reasonable efforts to process Orders efficiently during these periods. However, We cannot guarantee that every Order will arrive on a particular date unless that date has been expressly confirmed by Us.

If You are purchasing Goods for an urgent repair, planned computer assembly, business deployment, or other time-sensitive purpose, please allow sufficient time for standard delivery.

Overnight, same-day, and guaranteed next-day delivery remain unavailable, including during promotional periods.

17. Incorrect or Misleading Delivery Claims

We aim to provide clear and accurate shipping information on Our website.

The shipping fee, delivery coverage, and delivery timeframe displayed on the website or communicated during checkout should be reviewed before You complete an Order.

If You notice conflicting shipping information, an unexpected shipping charge, or an error in a delivery estimate, please contact Us before placing Your Order where practicable.

We reserve the right to correct genuine website errors and clarify shipping information, subject to applicable law and any rights arising from an Order that has already been accepted.

18. Privacy and Delivery Information

We may use the personal information You provide during checkout, including Your name, contact number, and delivery address, to process Orders, arrange delivery, communicate shipment updates, investigate delivery issues, and provide customer support.

Where necessary, relevant delivery information may be shared with Shipping Carriers and service providers involved in fulfilling Your Order.

We handle personal information in accordance with Our applicable privacy practices and relevant Malaysian data protection requirements.

Please refer to Our Privacy Policy for further information about how personal information is collected, used, stored, and disclosed.

19. Changes to This Shipping Policy

We reserve the right to amend or update this Shipping Policy from time to time to reflect changes in Our operations, shipping arrangements, delivery coverage, courier services, or applicable legal requirements.

The updated policy will be published on Our website with a revised “Last Updated” date.

You are encouraged to review this page periodically to remain informed about Our current shipping arrangements.

Any changes will be applied subject to applicable law and any obligations that apply to Orders already accepted by Us.

20. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia, without prejudice to any mandatory consumer protections or other legal rights that apply to You.

Any dispute arising from or relating to this Shipping Policy will be addressed in accordance with applicable Malaysian law and the relevant dispute-resolution procedures.

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.

21. Contact Us

If You have any questions about this Shipping Policy, the status of an Order, delivery arrangements, or a shipping-related issue, please contact Us using the details below.

Company Name: ACE FUTURE SDN BHD
Website: https://aceftr-sb.com
Email: acefuturesb@outlook.com

When contacting Us about a particular shipment, please include Your Order number and a brief description of Your enquiry so that We can assist You more efficiently.

Thank You for shopping with ACE FUTURE SDN BHD. We appreciate Your business and will make reasonable efforts to provide a reliable delivery experience for Your computer components and peripherals.